This topic has been closed for further comments. Thanks. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. Connect the cable to the hubs power port, plug it into the wall and switch it on. Can Nigeria's election result be overturned? - edited "We're sorry for any inconvenience caused," added the spokesman. Change the /internet part of the address to /routing. Your BT Business Hub should now be in bridge mode. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). . To make this change click on Advanced Settings, Wireless. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. No problem. If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. 9:11 AM. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Let's take a look at the legacy BT routers that are still capable of getting you online. The remaining functionality of the hub (routing, and wifi) is not used. So first step is to go to a PC or a mobile device that has a web browser that's usable. 11-05-2020 The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. After raising a complaint with BT I had yet to hear anything from BT. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. What's the least amount of exercise we can get away with? If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. I do not suggest purchasing a Boost to work around this issue if wiring other devices doesnt fix it for you. It never occurred to me that bridge mode would bypass the router section. Web admin interface of the BT Smart Hub 2 router. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Everything now works, so again it confirm the issue is with BT. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Smart Setup is BT's online set-up wizard. Click OK. Connect the cable to the hub's power port, plug it into the wall and switch it on. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. I have now switched the 5GHz option off,which immediately sorted the problem. BT Business Hubs: Help and guides for your model. AP mode is preferred if you have a ISP modem/router that can't be bridged. Combine R7000 Nighthawk with BT Smarthub 2 - Netgear The setting is on a page hidden on the home version. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. How to set up your BT Smart Hub - YouTube Then you can use the Orbi router in Router mode.3. Make sure it is fully pushed in - you'll hear a click. Accessing the Hub Manager using a Hub 3 or Hub 5. Its only when you connect direct to the Hub. Wait a few moments for it to connect. Changing the IP address of your hub | BT Business It also has 4 Gigabit LAN ports. Sonos tried to do a workaround but lasted an hour or so. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. So some transparency is needed so customers like myself know that this is a commonissue. Forgot to mention the third solution is hard wire a speaker to create the Network. How do I enable bridge mode on my BT Business Hub? What? Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. 2020. 11. 24. During the 5th week of gestation a small yolk sac is Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. BT unveils Smart Hub 2 with mesh wireless built in and guarantee of (the macaddress is the same as the wifi router apart from a few letters. >. - edited I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? BT is offering firmware updates to those affected. Thanks for the explanation. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. This is found on the back of the router and on the removable card. What is the difference between WiFi 6E and WiFi 6? The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. The app then stopped working. BT broadband having issues? You're not alone as glitch - Express Need support for other hubs and routers? Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. It works on my Business Hub 6, in fact it's not even hidden. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Still having trouble with this. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. Sorry, our virus scanner detected that this file isn't safe to download. Therefore, we can consider this issue closed. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. 11:46 AM If there is a hint then a custom password has been setup. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. To turn the lights off go to Home, Hub light control. How do I use my Smart Hub as a modem only? We hope you'll join the conversation by posting to an open topic or starting a new one. The setting is on a page hidden on the home version. I did this on a Deco mesh. If you have changed it and now forgotten it, you can use the. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. 9:11 AM ***The radically changed Web Admin Interface of the BT Smart Hub 2. How long will it take to get BT Broadband once I've ordered? Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 You'll find it on the back of the Hub if you haven't updated it. Can anyone confirm it works? - edited Maybe this is a shoal of red herrings! I have raised a complaint with BT as MacBook works fine, but app does not. This brings up a hidden page. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. 03-10-2020 Enter the admin password. Check which BT Hub you've got >, It only fires up when you open a browser. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. Download the My BT app to check your bill, test your speeds and activate your internet security products. - edited Using BT Business Hub or router. Click a dropdown for your model of hub. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? BT hubs: what are smart hubs and which one do you have? Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. Enter the username and password for your BT Smart Hub 2 router. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). BT Smart Hub 2 - Connection Issues (April 2021) - Sonos Frame Size: 17 inch,19 inch or customer size. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. BT Smart Hub 2 (097683) | BT Shop I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. - edited Also problems connecting to my wireless Canon scanner printer. Go to Solution. Users . Great. 8:37 AM. Find your model. ensure Sonos all working correctly via boost with 5ghz still turned off. Read about our approach to external linking. How to fix Strict or Moderate NAT type on BT Home Hub 5 Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. BT Smart Hub 2 review (Includes Comparison) | Reviews League Page 1 welcome this is your wi- router guide setting up your wi- router Connect your bre box (the wall unit) to the red WAN port on your router using the cable . Bt smart hub as modem to connect to mesh system Trouble connecting? You should see a box similar to the one shown below. Clearly there is both and issue with BT and the Sonos app for iPhone on this. User guides and manuals for BT Hubs | BT Help The router is now displaying hidden ssid. There are at least adozen other things that also result in the same situation. on Plug the microfilter into the socket. Navigating ones way through these conflicting accounts is not easy. Just plug 3rd party router into the wall mounted Openreach fibre modem. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. What is Smart Setup on the BT Hub? Guide to the BT Business Smart Hub. How do you turn off wifi? it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. 9:48 PM. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. Check out our other help articles. 1 user liked/thanked this post: BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Broadband speeds Smart Setup is BT's online set-up wizard. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? Therefore, we can consider this issue closed. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Choose Broadband. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? I would still prefer to just hook my superior router . You can turn Smart Setup on or off in the Hub Manager. To change anything you need to click one of the settings. Enter http://192.168.1.254 into the address bar to go to the management page. better. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. The router is now displaying hidden ssid. Ask questions and share tips with other people 24 hours a day. I may try the hardwired solution if things do not move fast. BT Smart Hub settings - make your router faster and less annoying. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Learn about the BT Hub Manager | BT Help Slide the two parts of the hubs plug together until they click into place. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? Time will tell if this is a permanent fix but its worked this evening. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. If you want to exit, you'll need to do this on the login step of Smart Setup.