3. The Web Services API stores and returns all time data in Coordinated Universal Time (UTC). If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? import requests. /* Home >Search > Global Notes Search or > Reports > Other >General. A Contact is an individual associated with a Company. Open the Kaseya Helpdesk. To learn more, refer to The Rich Text editor. window.open(uri);
This entity's purpose is to describe a configurable alert message, associated with an account, that appears on different account-related pages. This entity describes an Action Type assigned to a CRM Note or To-Do. If you use the Kaseya RMM Extension, tickets generate by using Incoming Email Processing. The Action Type specifies the type of activity scheduled by the to-do or associated with the note and the actionType View controls where the Note or To-do appears in the user interface. It also controls if this section is automatically expanded when the time entry or note is opened for creating or editing. If the ticket category has only the due date or only the due time configured, then the API Ticket.DueDateTime will be required, and not supplying a value will return an error message. Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call. On update, a TicketCategory cannot be updated to another TicketCategory that is inactive. AllocationCodeID is required on create() and update() if your company has enabled the Autotask system setting that requires a Work Type on a Ticket. Resource access URLs for all entities appear in the next section of this article. Notes published to All Autotask Users are visible to customers. Every time i get a very helpful "Internal Server Error" message back, nothing else. Thanks for your feedback. This entity describes an association of contacts, from one or more companies, which allows PSA users to send bulk email and create notes and/or to-dos simultaneously for all included contacts. For detailed information, refer to The task or ticket stopwatch. Autotask is a one solution ticketing system for managing your IT business that integrates with N-able N-central enabling you to map customers between both systems and share asset information for ticket creation, configure automatic ticket creation and bundle accounts in Autotask for billing. This entity is only used by multi-currency databases. This entity contains the attachments for the TicketNotes entity. For child collection access URLs and specific entity names, refer to the individual articles linked in the List of Entities section of this article. The allowed actions are specific to the object. Notes published . A company's category determines the layout of the entity's pages, which fields are visible, and which picklist options are available. This resource describes contract billing rules that generate charges which allow you to bill your customer by the end user or by the asset. In Picklist, an inactive TicketCategory displays in italic text. This includes the following fields: ChangeApprovalBoard, ChangeApprovalType, ChangeApprovalStatus, ChangeInfoField1, ChangeInfoField2, ChangeInfoField3, ChangeInfoField4, ChangeInfoField5. This entity contains attachments for the Companies entity. The ChangeManagement module must be enabled to create a new ticket with TicketType = Change Request. NAVIGATION
This entity describes the pricing and costing tiers for a specific billing product on the Product table. The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. window.open(uri);
Button bar Header Task Status or Ticket Status General Quick Notification (Notify via "To") Quick Ticket Edits (tickets only) Add New Attachments Attachments The Notification panel Adding a note to selected tickets Want to talk about it? A new inactive ContactID value cannot be assigned on create() or update(). This section will be expanded if the note or time entry has at least one attachment. If the ticket category = 'RMA', the InstalledProductID is required. This entity describes an Autotask Payment Term. 4. The Country entity is referenced by other entities and specifies the display name, address format, two-letter county code, and ISO standard name associated with the country. The integration uses the Autotask Web Services API for automatic ticket creation in Autotask. Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, Read the instructions and follow the path. This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail. When a ticket category is applied and it changes the value of ChangeApprovalType, the field will be updated even if the ticket type does not = ChangeApproval. For example, when updating an entity, you may not be able to update all fields within the entity. An attempt to create a Ticket using a Resource + Role combination with an inactive Role will trigger an error. We're using Power Apps to capture information and then Flow passes it to Autotask, i can pull information using GET but unable to create anything. Visit our SOAPAPIlifecycle FAQ article to learn more. For the Autotask REST API, the Read-Only and Required field attributes have the following meanings: It is possible for a field to be both Read-Only and Required. This entity represents documents associated with Knowledgebase articles in Autotask. This entity's purpose is to describe a currency available for use with the Autotask multi-currency installed module. The entity exists for billing use purposes. Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. If a status or quick edit field supplied by the dialog fields conflicts with an unsaved change on the Edit Ticket page, the dialogs value will be used.Information on the Insights panel will not be updated until that task or ticket is saved. update() is allowed on a Ticket with an inactive ContactID value if that value is not being changed, or if a new active value is assigned. Where does this (supposedly) Gibson quote come from? Autotask API Ticket Creation with PowerShell Does anyone have sample code for how to create a ticket using the REST API. You can also retrieve this information with the Web Services API call The getEntityInfo() SOAPAPIcall. Only the incidents of problem tickets will have their status updated. Billable cost items appear in Approve and Post. Entity details You can also retrieve this information with the Web Services API call The getEntityInfo () SOAP API call. These accounts are free of charge, but they do not provide access to the Autotask UI. According to their documentation it requires the URI https://webservices4.autotask.net/atservicesrest/v1.0/Tickets and then the body contains the JSON formatted data: But this doesn't seem to work either and Datto are taking forever to respond to support tickets these days. If you want your integration users' names to show on the entity, follow these steps: This example adds an impersonated user to a request's headers. Provide feedback for the Documentation team. Saves and closes the note or time entry and opens the Forward/Modify Ticket(s) page. Autotask currently provides five contract types: Time and Materials, Fixed Price, Block Hours, Retainer, and Recurring Service. /*